Please read questions bellow and if you can not find your answer, please send us your question at  we will answer you as soon as possible.

Question Is an account necessary for placing an order?
AnswerAlthough you can order as a guest, having a Vipmegamart account will enhance your shopping experience by keeping you up to date with newsletters, storing your billing/shipping information and ensuring faster checkouts.


Question How do I make an account?
AnswerTo create your very own Vipmegamart Online Account, follow these simple instructions:

Click on the ‘Sign In’ button on the top right-hand corner of the home page

Click on the ‘Create an Account’ button at the bottom of the screen

Question What if I forget my password?
AnswerIn the event of a forgotten password, simply:

Click on ‘Forgot Password’ on the sign in page

Enter your email address

Click on the link sent to you in your email address

Enter your new password

Question How can I update/edit my shipping or billing address details?
AnswerGo to ‘My Account’ and click on ‘Edit’ at the address tab to enter your new address.
Question Where can I view my order history?
AnswerYour order history will be available on your Dashboard on your Account page
Question How can I place an order?
AnswerOnce you have added all your desired items to your shopping cart, follow these instructions: To order as a guest :

Click on the ‘Shopping Bag’ button and proceed to Checkout

Enter all your required shipping and billing information

Click on ‘Confirm Order’ and check your email for a Sales Order Summary To order with a why not try this out Vipmegamart account :

Click on the ‘Shopping Bag’ button and proceed to Checkout

Click on ‘’Continue to Payment Method’ and choose your method

Click on ‘Complete Order’ and check your email for a Sales Order Summary

Question What if I don’t get a Sales Order Summary?
AnswerA Sales Order Summary is essentially a soft receipt that should be emailed to you within an hour of placing your order. If you don’t get one in your inbox, check your junk/spam folder and if it still isn’t there, call Customer Service at +92(0)–3010658398 to confirm your order.
Question Does adding an item to the shopping cart reserve it?
AnswerNo, an item will only be reserved for you after you have confirmed your order at checkout.
Question How will I know that you have received my order?
AnswerThe Sales Order Summary emailed to you will act as confirmation that your order has been logged in our record. If you do not get this email, please contact Customer Services at +92(0)-3010658398
Question How can I track my order?
AnswerThe ‘Order History’ section on your Dashboard will give you details pertaining to your previous orders as well the status of your current order with regards to the stage of processing.
Question What different order statuses can I face?
AnswerPayment Pending Authorization: Your order has been logged and we are waiting for authorization from the payment gateway. Payment Authorized, Order Processing: Authorization has been received from the payment gateway and your order is being processed. Order Shipped: Your order has been shipped by the seller and is on its way.
Order complete : Shipment received, and transaction completed.
Order Cancelled: The order was cancelled.
Question What are the benefits of ordering through an account?
AnswerHaving an account will allow you to save your billing and shipping information for quick checkouts, allow you to view all your previous order history and enable you to subscribe to our weekly newsletter which will keep you up to date with all of our exciting new products and promotions.
Question What is the difference between Order ID and Tracking ID?
AnswerYour Order ID will be used to identify your order and will be a part of the Order Sales Summary email. Another email will be sent to you once your order has been dispatched with your Tracking ID which will allow you to check the status of your delivery on the courier’s website.
Question Can I add items or make changes to an existing order?
AnswerUnfortunately, it is not possible to combine orders or add items to an existing order once the order has been processed.
Question Can an order be available for store pickup?
AnswerUnfortunately, we do not offer store pickups yet.
Question What payment options do I have?
AnswerCash on Delivery (available nationwide)
Online payment (Visa Debit/Credit, Master Debit/Credit , Jazzcash,Easypaisa. Bank Transfer)
Question Is it safe to use my credit/debit card to make payments?
AnswerAll payment information on our website is processed on a fully encrypted and secure platform and kept confidential with only authorized personnel having access to your information.
Question What should I do if my payment fails?
AnswerIn case of a payment failure, make sure that the payment information you have provided is accurate. If your account has been debited after a payment failure, it is normally reimbursed to your bank account within 7 business days. You can give us a call on +92(0)-3010658398

with your order number for any clarification.

Question What are the conditions for Cash on Delivery (COD)?
AnswerTo avail COD, please follow these instructions.

At checkout, select ‘Cash on Delivery’

Upon the courier’s arrival, check for the original receipt and pay only the amount mentioned on that receipt in cash)

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Question Is Cash on Delivery (COD) available internationally?
AnswerUnfortunately, COD is only available in Pakistan.
Question What is FonePay and how can I use it?
AnswerNow you can use your mobile to pay at a store straight from your account by simply scanning the QR Code. FonePay helps you pay without the hassle of going through your wallet looking for cash or the right card.To use FonePay, follow these instructions:

Download the FonePay app on your smartphone through AppStore or PlayStore ( Launching Soon)

Follow the registration instructions given on the application

Select the FonePay option on the ‘Payment Method’ tab Scan the QR code that appears on your screen

Question Can the billing address differ from the shipping address?
AnswerFor Cash on Delivery orders, billing address is not required. We only require your shipping address which will be the address you want your order delivered to. For Credit Card orders, we require both billing and shipping addresses, which can be the same or different addresses. To use a different billing address, simply check the ‘Use a different billing address’ option under the ‘Billing Address’ tab on the checkout page.
Question How do I redeem a Gift card or discount code?
AnswerTo redeem a promotional code, simply type in or copy the code into the ‘Gift card or discount code’ text bar on the checkout page.

Question If an article is out of stock, how can I be informed about its re-arrival?
AnswerFor out of stock items, please enter your email address in the given text box to get an email about article availability. Alternatively, please call our Customer Support helpline, and we will be more than happy to try and arrange the article you require.
Question Can I get an article reserved for me in stores before formal checkout?
AnswerYes, you can. Please call our Customer Care Service at +92(0)-3010658398 and they will facilitate you with your reservation.
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Question Can I pay COD with a cheque?
AnswerUnfortunately, for logistical reasons, we only accept cash for COD orders.
Question Is there any form of advance payment required for COD?
AnswerNo, you need only pay the full amount in cash once your parcel is delivered to you.